Absolutely scammers! Took £3200 for paid trip all paid, now want extra £200 for change a name (that was their mistake). Exotica online email and phone service people are unwell, blame their customers but coincidentally can't provide any proof (I know why - because it doesn't exist). DO NOT TRUST them. First time trip with them as usually book and arrange everything tour/trip/travel/Hotel wise independently - will definitely be last. I really can't emphasise enough how bad they are. Please save yourself the money and avoid this scamming company. We are going through ABTA now but it's a lot of unnecessary stress that wouldn't be necessary if decent travel company