I have bought a tour to Turkey for 11 days for August 2024 . I paid in full for 3 people £2997. On 5 th July I asked to add carry on luggage for round trip . I paid an additional £98 . Then in the next few days when I ask for fly credentials they say you have only paid for one way , you need to pay another £96 for 20 kg checked in luggage . . I said I paid for round trip . Then I booked two packages not included in original itinerary . They cancelled my trip on 17 th July saying I have not paid my full amount . I said I paid for the trip , if you neeed to cancel you could cancel the additional package . I doubt if this company is not a scam company . They have my £3090 with out trying to talk to me inspite of me calling them on 18 th July . They are cheating people and where one department does not talk to the other .