Very disappointed with Exoticca. I had a lovely trip to Egypt and decided to go on a trip to Guatemala. Had a terrible time with your on the ground travel partner. I got significantly ill and no one seemed to care. Not from Exoticca and not from Maya Sky. No one followed up once I returned home either. You'd think that a woman traveling on her own would receive follow up after getting very ill from the food at the hotel your travel partner booked. But nothing. My conversation with your customer service was long and tedious but I followed up. I was offered a $100 credit on another trip. That's it. I plan to contact ASTA and USA based government agencies that police things like this. Exoticca deflected any responsibility in the final email I was sent. What an incredible joke. I've asked to be put in contact with the grievance redress officer. Very disappointed. I planned to go to Egypt again but I will book directly with Planet Tours in Egypt.