I had the misfortune of ordering from Express Pharmacy. I had 2 issues. The first issue what that what I ordered was not what I received. The image on the website clearly shows a specific brand. What I actually received was a totally different brand and there was no communication from Express Pharmacy that I was going to be issued a different brand. As it happens, the brand I was issued does not work for me, but having spoken with the unhelpful and rude Munz at Express Pharmacy (who is a trained and qualified pharmacist supposedly), he advised that the brand does not matter. The manufacturing and ingredients of the brands is the same. When I asked him to put this in writing for me, he refused. I could not believe the detail and argument I had to have with this supposedly trained pharmacist who could not comprehend that different brands of medication can affect people differently; something confirmed by my GP. I felt as if I was thoroughly told off by Munz with no respect whatsoever for me (putting aside that I am actually suffering with an illness; there was no compassion whatsoever). The lack of service can be further evidenced when he kept getting my name completely wrong and kept saying that I am a long-standing customer; totally false since this was my first and only order (and last!). As you can see, quality and attention to detail is very poor which further justifies the lies of the second issue below. The second issue was the medication arrived damaged. Now when I mean damaged, I mean one side of the boxes were crushed. Condition of tablets unknown but nevertheless, I felt unsafe about taking these and wanted to return for refund due to the exceptionally poor service and lack of communication regarding the first point. When speaking to Munz, he said that the medication left them in perfect condition and that I have to contact Royal Mail and discuss it with them. When I pointed out that my contract is with Express Pharmacy and not with Royal Mail, he said that this does not matter; I have to deal directly with Royal Mail even though my order including shipping was with Express Pharmacy. Nevertheless, Munz advised that Express Pharmacy have a strict no returns policy and that under no circumstances can medication be returned once dispensed, even if damaged. I find this strange given the terms and conditions mentioned on their website says damaged orders can be returned for a refund. But as you can see, Munz likes to lie and this seems to be a common theme with Express Pharmacy. When I asked Munz that I would like to speak to a manager, he rudely said that there is no one available and I was told to email Harman at Express Pharmacy. So, I emailed Harman, twice. On both occasions, not a single reply, not even an acknowledgement. This issue is now with my representatives for them resolve to get my money back. But my advice to others; avoid this company like the plague. They are a very unethical company who lie as shown above, are dishonest, rude and staff make up with own terms and conditions as they go along.