I placed an order on the 14th April and paid for a 48 hour delivery (2-3 days as stated on their website). I ordered these as I required them as a stop gap for my mother who has advanced oesophageal cancer and can only have fluids. These were to keep her going until her GP delivery arrived. It got to the 25th of April and I finally had notification that we would finally receive the order - but within 1 -2 days! On placing my order, it did not state that any of the items were out of stock, nor have I received any notification of a delay In the meantime, the liquid food arrived at my mothers from her GP, so I then asked Express Chemist to cancel the order and issue a refund. So, its now the 25th of April and, as previously mentioned above, I finally had notification from Express Chemist that we would finally receive the order - but within 1 -2 days! However, in between me cancelling the order with them on that same day (the 25th) the product arrived! I then received notifcation from Express to refuse the delivery and they would refund. The courier just left the package on the doorstep so we had no opportunity to refuse delivery. I then emailed Express to say in that case please refund my delivery charge. This was the reply: Apologies but there was a delay with the Mocha Sabor Capuchino that was unavailable and only arrived yesterday. We are sorry that we did not contact you regarding the delay. Regards Amanda Express Chemist So again, I requested a refund on the delivery charge This was her reply: Hi Thank you for your email Please note all delivery times are from despatch not upon order placement. You are welcome to return the order to us but we only refund for the products. Apologies for any inconvenience. Regards Amanda Express Chemist This was my response: If you are out of stock at the point of sale then you should inform your customer as it is unreasonable to expect them to wait 11 days from order to delivery - unless you inform them giving them the option to cancel Please reimburse my delivery charge I have nothing from them since, despite emailing them every day for the courtesy of a response and the refund. Makes a mockery out of their claim to be an Express Chemist - 11 days and then they have the audacity not to refund the delivery charge. What a company