Recently had a similar experience to others on here, parcel never arrived Express Chemist tried to put full blameon my shoulders which was not the case They refused to refund my money, so I emailed them again However, a week later still not responded Solution was I complained to PayPal which I always use, within ten minutes the money was refunded to my card Everyone on here that used PayPal or credit card to pay Express Chemist should contact the aforementioned requesting a refund Don't waste your time and energy on three days of constantly responding to their emails you won't achieve anything