Worst Experience Ever with FAB Hotels! I recently had the most horrible experience with FAB Hotels during my visit to Mussoorie. We booked a room through their call center, making it very clear that we needed immediate check-in. FAB Hotels assured us that rooms were available and insisted on advance payment to secure the booking. We paid in good faith, even informing them that we were only 30 minutes away from the city . They confirmed everything and sent us the hotel’s Google location, so we assumed all was fine. When we arrived at the location they provided, to our shock, there was no hotel! The location was in the middle of nowhere, several kilometers away from Mussoorie. There was no phone number provided where we could reach the hotel directly, and when we tried calling the FAB call center for assistance, they completely ignored us. It was as if they vanished after taking our payment. The call went to an automatic response system where it was impossible to speak to a real person. We were stranded in the middle of the night, desperately trying to find the hotel with help from locals. After nearly an hour of searching, we finally found the place, but it didn’t even look like a hotel! There was no room booked for us, and the hotel was completely sold out. To make matters worse, the hotel staff treated us with utter disrespect, as if we were begging for a favor. After countless attempts to reach FAB Hotels, we finally got through to a representative named Pulkit, who casually told us that there was no booking for us. No explanation, no solution. Just a half-hearted apology while we were left with no place to stay. It was a weekend night, and every other hotel was booked. We were forced to spend the entire night in our car, in the freezing cold and rain. FAB Hotels completely ruined our Mussoorie trip and left us stranded with zero accountability. I am now waiting for a refund, but more importantly, I expect an explanation and an apology for the complete disregard and harassment we faced. If FAB Hotels fails to address this, I will have no choice but to escalate this matter to consumer court. You took our money under false pretenses and treated us horribly. This is unacceptable. Booking details: Dear Suraj, your booking at FabHotel Swagat is confirmed. Booking details👇 Booking ID: TG8OC6 Check-in: 14-Sep-2024, 12 PM onwards Check-out: 15-Sep-2024, 11 AM or before Address: Swagat, Picture Palace, Mall Road, Near Mussoorie Club - 248122. Google Maps directions 👉 https://maps.app.goo.gl/67aueiVXv9GiTbex5 Manage your bookings on the go 👉 https://www.fabhotels.com/s/fabapp