Embarrassing service, Thirdclass, Pathetic service I had booked the hotel (FabExpress Deccan Heritage)after calling the fab customer and the customer care guy gave me a premium room, Also I confirmed with him in writing about early check in...and keeping the luggage for late exit from Hotel. they said that early check in is available they confirmed with Hotel. So now when you reach the Hotel with your family. They will make you wait and also asked amount for early check-in, When told it was already discussed with Fab customer care they say talk to customer care. So your family and all are sitting in the lobby and you are asked by hotel owner to talk to customer care in rude language as Fab dont pay us for early checkin. So now when you call the customer care they will say will check the recordings and all and the issue will be solved within 48 hours also they tell you to pay the amount and they will give you back. So now the check-in is done and as booked a room on the name of premium room is given which dont have clean bedsheets, No Towels, No Bucket and no mugs. when informed the same to the person there, He says the bedsheets are changed and will not be changed again. So now again when you call the customer care they tell us to send an email with the images to solve the issue. So when the booking was done a whatsapp communication was allowed, however when the service time comes an email is been asked. So now in this scenario almost more than half day is spent withought the leisure & enjoyment which you came to spend in the city. Fab customer care tells us within 3 hours we will get you the reply after you send an email. But no reply till next day morning. So again asked them to cancel my further 2 days bookings,, they checked and then they cancelled the further bookings. So a multiple Harassments are being done by the Hotel owners and Fab hotel customer care... NEVER EVER book any Hotels as they show you something and give you pathetic service also no update on emails almost 20 days and muliple follow-ups on the emails and calls, They will tell you within 2 hours you would get reply. but no reply comes any time.