This was easy from start to finish. I ordered a log splitter with some hesitancy (Im not inline shopping expert). I preferred to do so over the phone not having dealt with this company previously. They pointed me in the right direction and took my order within the same call. Shipping was quick. The freight company called me the day before and I was able to make arrangements. If only they were all like this, I would not have fear of online shopping! No more manually chopping on my end, very thankful. This was one of the smoothest transactions I have experienced online.