if I could give 0 stars I would. customer service system is unhelpful. Got an email to say they attempted delivery and they would only try to deliver another time before returning my parcel to the sender, when they didn't even attempt to deliver. Contacted them to follow up, turns out the driver broke down (this happens, no problem) and just set all his packages to 'attempted to deliver'. going around in circles the last 2 hours to opt for collection and the girl said she couldn't help with this type of query, said she would transfer me to a colleague to help- didn't and lef tme hanging 3 separate times before then saying she couldn't help and disconnected the chat. Customer service agent Karina, needs training!