LET THE BUYER BEWARE ! If you are an online consumer [or an an online retailer], do not use this company for delivery of your goods if that's possible ... especially if you are not going to be at home when the driver arrives unannounced/without warning/without prior notification. I ordered goods 21st December 2023 - when the retailer sent me an email on 10th January 2024 to say 'signed delivery completed by Fastway Couriers on 9th January 2024', i was amazed - because i had received nothing. To keep the story short, the bottom line is that Fastway condone the policy of allowing their delivery drivers to leave boxes or packages outside the front door beside a resident's bin on the footpath if there's no-one at home. They do not send any message to the customer before, during or after this negligent practice, and they do not contact a neighbour for signature to leave it in safe hands - but they lie about 'a signature' on their tracking page. No-one signed for this deliver ? and the driver didn't attempt to deliver to either of my neighbours either [they have CCTV and Video doorbells] - so no one took authorised delivery of my box/package - but a thief did !! So - because the driver left them in full view of every passer-by all day [my address has on-street parking you see], the goods are presumably stolen. I'm writing to Fastway now, copying the sender, requesting an immediate refund. I'll contact PayPal if i get no confirmation of refund. One more thing - i also spent an hour trying to find ANY phone number to contact them - i couldn't find one - Fastway use carrier pigeons for comms it seems - because they don't use phones that's for sure !