If I could give zero stars I would. Poor customer service. Have lost orders, delivered to incorrect addresses, said they tried to deliver when I was at home all day and most recently using customs clearance as an excuse even though orders placed and fulfilled through other courier services have delivered without issue and the orders were coming from the same international location, similar type product and value so therefore would have gone through the same customs clearance process. If I didn't have such poor experiences with them in the past I might believe the customs issue isn't on their side. Won't be ordering from the supplier again solely due to the fact that Fastway are their courier.