Stay away from this cowboy company. I’ll explain how this company operates below. First, They lied twice about having attempted two times to deliver (email saying that delivery was attempted). I was at home all the days. The customer service is a total joke and has no useful information. The first alleged delivery was Tuesday. I eventually got it Saturday (the first actual attempt to deliver). I spent quite a while speaking with a very normal Fastway driver today. He explained how the company works. They are totally disorganised. The driver’s van gets loaded with an impossible number of packages and any the cannot deliver they designate as “attempted delivery” on their app, making it look as though the customer is at fault. This is not the driver’s fault. It is company policy. Apparently the company does NOT have an app. or equivalent, to optimise a route so the driver must find one at his/her own expense. And these apps. don’t do a good job. There are other sloppy, inefficient things that happen. I won’t bother listing them except this one. When the driver scans the Fastway barcode on the package, the eircose is NOT an assed to their simple app. They need a new App. and new management or ownership just for starters. Terrible company.
7 months ago
Fastway Couriers Ireland has a
1.1
average rating
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