This is my third order this year using Fastway, and the third time they have messed up the delivery. First time they notified me the item had been delivered. I was at home and it had not been delivered. I emailed customer services who sent me a photo of the item sitting outside somebody else's house. No apology. Second delivery they didn't even bother getting out of the van. Again, I was at home, happened to look out the window and saw a Fastway van driving past. Shortly after that I received an 'attempted delivery' message. Yesterday my daughter was home all day waiting for her school books. Again 'attempted delivery' notification, with the notable absence of any attempt to deliver. Today, my daughter said to me "mum, there's a Fastway van outside. He had a parcel in his hand and he looked left and right and got back into the van". I bolted outside and had to run beside the van as he was driving off. I asked him if he had a delivery for #23 and he said "yeah" so I asked him "can I have it please"? Begrudgingly he obliged. Unbelievable!! Drivers and customer care are lazy and incompetent.