I received an email regarding the sale at 8.09 am on 23 Dec, placed my order at 10.06 am and received a confirmation email telling me to sit back, have a cup of tea as fat face were now doing all the work. At 2.01 pm I received an email telling me a refund for all my purchases was being processed. There was no explanation as to why. At 9.01pm after realising my order had been cancelled I emailed customer services explaining my disappointment and annoyance. On 24Dec I received an inadequate response telling me some of my order was unavailable and whopeeee I was receiving a refund and the rest of my order was being despatched. I believe had my order not been cancelled then my full order would have been available, not sold out and successfully despatched. Come on fat face this is no way to treat loyal customers. Other competitors (white stuff) are so much more efficient and professional. A quick look at the reviews on trustpilot are not a good reflection on the company. After many years as a loyal customer I definitely won’t be rushing back to order online after such a negative experience.