Having been a faithful customer of Fatface for many years I was made to feel humiliated in the store at St David's yesterday. I have a blue light card and due to the poor Wi-Fi signal in the area, the card did not download fully, however name, card number and expiration date were all clearly visible . The lady serving insisted that I kept going outside the store to see if it would download. After 3 attempts I decided that I would give up. On returning to the store and saying that I would leave it, she then said she would give the discount as 'good Will'. I was made to feel like I was lying about my card and very humiliated in front of other customers. I certainly will not be returning to the store.