I made a purchase for £90.20 in the Cardiff Fatface store this morning and they said that they would email me my receipt. This receipt has never arrived in my inbox (or junk folder), so I have no proof for purchase for the items. I emailed customer services this afternoon to ask how long it would take for the emailed receipt to arrive to be told that they only provide customer service for online orders only. It was suggested that I go back to the store and raise the issue with them. I asked customer services if they could phone the store and ask them to resend my receipt. Apparently they can't resend copies of receipts, so I still have no receipt and my details have been sent to someone else - a GDPR issue now. I asked if the customer services team would pay for my travel and parking back into Cardiff but they said no! I asked for a head office contact to take this complaint further but the lady on the phone wouldn't give me any details and just said that customer services was for online orders only - look out any instore customers with issues!