282340533952 FedEx’s service has been beyond disappointing. My express delivery package was misdelivered to a completely different building. The driver didn’t bother to ring the doorbell or contact me—just randomly dropped it somewhere and falsely claimed it was with a "neighbor." After a week of chasing, I finally found the package, which was meant for urgent medical care. Filing a complaint with FedEx has been a joke. Instead of resolving the issue, they keep opening new tickets while their partner, ControlAccount, aggressively demands penalties for late customs duty—despite the ongoing dispute. FedEx conveniently claims they aren’t part of the process, even though they are responsible. The refund case has been dragging on since December, with endless promises of callbacks that never happen. Meanwhile, ControlAccount is quick to reach out when it’s about collecting extra money. The sheer negligence and lack of accountability are appalling. If this isn’t resolved immediately, I will escalate to consumer rights authorities.