We have had the pleasure of dealing with Ben Patten throughout our entire "first-time buyer" process, with precious assistance from FAC colleagues at key moments. Ben has been patient, empathetic and understanding. He guided us through our first successful purchase, was incredible in explaining the process to us, chasing up when needed and super supportive when our first attempt to purchase a house fell through. He knew how to draw a line between explaining clear options at each stage of the process against offering personal financial advice - he always told us everything we needed to know in a non-pressured way and this allowed us to take important decisions with relative confidence. Absolute pleasure to deal with, and we would recommend him and the team to anybody wishing to use a brokering service to navigate through the perils of house purchase AND (as we have discovered) all the other peripheral but critical considerations. Thank you!! Brij & Jen