After being turned down by the mainstream lenders we were at a total loss, after already having had our house offer accepted - Finance Advice Centre took up our case immediately and went through everything with us step by step. Tarek Webster spent 2 days ensuring we had all our documents in order and presented ready to go to the lenders, and whilst it took nearly a month to complete (subject to the lender's checks etc), him and Callum Doherty kept in contact all the way through, resassuring us and relating any information back immediately so we could address any additional requirements. Even thoughtful enough to call us the evening they had the approval decision through, so as not to keep us waiting an extra night. Other colleagues helped arrange our buildings and contents insurance and were able to do all the paperwork for our completion date without us having to do anything, which again helped smoothe out the process. In the beginning we were chancing our luck using a service we found online and were at first sceptical, however after 2 hours of calls and emails on a Saturday afternoon we knew we had found a broker with impecible customer service and a really personalised experience. Thank you guys so much for everything - will definately be recommending to friends and family and honestly no need to worry for any one concerned at finding online! We now have our first home to start our lives in.