Like many others probably are, I was a little apprehensive about using an on line agency, the thought of handing over thousands of pounds without actually meeting the agents in person or visiting the office troubled me a little bit. However, from the start of the process until completion, the support I got from the broker and his assistant was exceptional. They found me the best deal to meet my needs and situation, any questions or concerns I had were addressed and communications via telephone calls or emails were responded to immediately . Very impressed and very happy.