Our broker, Michael Parsons, was excellent and is a credit to the Finance Advice Centre. My finances were problematic but he helped us take a clear look at our options for refinancing, and explained each product offered in a straightforward, honest and balanced way. He was on hand to walk us through a few problems with the lender and did so with good humour and professionalism. I would highly recommend Michael and the Finance Advice Centre to anyone looking to refinance, particularly those with a difficult financial history. Well done Michael - five-star service!