Manager Lorraine Park Gate On the 15th of January I moved into Park Gate, from the onset things were difficult because of a flood caused by the flat opposite, I was unable to put all my belongings in place until the bedroom was dried out and redecorated, which I had a great deal of help and support from Lorraine she did every thing possible to make this period stress free for me. Lorraine is a good communicator and ensured that at all times I knew and understood the time table and events relating to contractors visits. I have a profound hearing loss, which makes things challenging for me. She explained everything to me and also to my family. Sometimes when you’re deaf its easier not to speak to people. Not with Lorraine. She is very approachable and seems to understand my problem. She goes out of her way to make sure I understand. I am very fortunate to have her as the manager of this development. If it was possible to rate her with more stars I would have done. Sue Bate.