I had the misfortune again to have to try and deal with First Port after they had changed the key on the main block front door for the flat I own. I rent the flat out so my tenants did receive one key but as the owner of the flat I was not sent a new key at my home address despite this supposedly being the process that First Port have. The locks were changed late last year so this is the second time it has happened in six months and both times now a key has not been sent out. When you do contact the company and they eventually answer you get caught in a vicious circle of nobody wanting to take accountability for the fact that the owner of the flat has not been sent a key and despite countless phone calls and emails sent to Property managers and their management you get absolutely zero response! I can confidently say they are the worst company I have ever had to deal with in my life. Every time a situation occurs that means I have to contact them in some way I despair as I know it is not going to get resolved. And yet year in year out they charge me management fees and increase them for a supposedly better service! What a joke! It would be interesting to see if anybody from First Port would ever contact me after reading this review – I doubt it! Good luck to anybody trying to get something sorted by them.