I purchased a property that took nearly 2 years to complete due to the massive delays in First Port responding to my solicitors with property queries ( 6 months to answer 2 questions as one example). Due to this delay the property was sat empty for this time so when I moved in the boiler didn't work (no heating or hot water in February with temperatures of -2C) Still 4 weeks later still no authorisation from First Port for my plumber to install a new boiler despite repeatedly calling First Port who say they are waiting for another department to authorise this!!!! Absolutely disgusting to leave a single young woman with no heating or hot water in the Winter because of inept communication and lack of any reasonable procedures!!