Complaint regarding excessive charges for document-related services Barratt Homes Management Company FIRST PORT I am writing to express my deep dissatisfaction with the recent request for payment in relation to the documents pertaining to my flat at Eastman Village Harrow, Focus Apartments. As a resident and a paying customer, I believe it is essential to address this matter promptly and seek a satisfactory resolution. Firstly, I would like to highlight my disappointment with the overall quality of services provided by the management company. Despite paying a substantial annual fee of nearly £2500, in addition to the ground rent for my 2-bedroom flat, I have encountered numerous issues that have compromised my confidence in the company's management abilities. However, the recent request for payment ranging from £550 to £875 for the documents related to my flat has been particularly concerning. It is my understanding that such charges should be covered within the scope of the services provided by the management company. I fail to comprehend why a significant amount is being levied for the simple task of emailing a few documents and our accounts. This appears to be an excessive charge for a service that should be part of the standard amenities provided to residents. Furthermore, this unexpected financial burden has come at an inconvenient time for me, as I am currently in the process of selling my property. The additional charges have caused unnecessary stress and delay, hindering the smooth progression of the sale. As a customer, I believe it is within my rights to expect a fair and transparent pricing policy that aligns with the services being rendered. I kindly request that you review the fee structure for document-related services and consider revising it to ensure fairness and affordability for residents. I believe that such a reconsideration would not only demonstrate your commitment to customer satisfaction but also foster a positive and harmonious living environment within the community. I look forward to a prompt response addressing my concerns and providing a resolution to this matter. I trust that you will take my complaint seriously and take appropriate action to rectify the situation. Thank you for your attention to this matter.