couldnt leave a review without a star but deserves a 0, i spent almost 2 weeks going into store for an item showing in stock (for my sons birthday) for them to keep saying they would phone me when it was found, on the last visit after a week and half they said it must have been stolen, i ordered the item online whilst sitting in my car, the % off first order didnt go through so was pretty expensive with next day delivery, it never came the next day!! i rang customer services and they said it just showed on his screen as it was with the courier, he said he would pass the info to the refunds team to refund the % off i should have got for first order for the disappointment and refund the next day delivery charge, i was satisfied, 3 weeks later still no refunds, i rang them back to be told they would arrange refund for next day delivery costs but not the first order % but was there anything else he could do for me . . my reply was no but i will be leaving bad reviews and never shopping with them again, they have had thousands of pounds off me over the years in store but from now on i will take my custom elsewhere