My first skin didn't come off the paper right but I reached out and they got my a replacement within a week! The person I email was really nice and helpful. It was a pretty quick response from them too. I think it only took a day or two for them to get back to me. The new skin came and everything worked pretty great this time! Slight wrinkle I can't get out in between the mouse and the key board on that tiny strip but its barely noticeable. Overall I'm very happy with my purchase and the customer service I received! My Fishskyn looks great and makes it really stand out compared to other macbook covers! Thank you!!!