From the Fixter Website: "How it works: Painless car maintenance" - if you are lucky, it might be - but if anything goes wrong you'll wish you hadn't: I booked our car for an MOT with Fixter. Driver arrived a bit early to pick the car up (good) but there was no formality - no ID from the driver, no check of the vehicle, just hand over the car and they take it Unsettling, but OK, I can live with that. Got updates throughout the day (so far so good) and the car was due back between 2 & 4. Unfortunately, I lost track of time and didn't notice until after 6 that the car was not back with us - no messages or updates and no one to contact. Car was eventually dropped off at about 7pm - no explanation, no apology. That's a 2* review - THEN on Monday, we are contacted by our insurance company because the car had been in an accident on its way back to us - but no one had told us - and a claim had been made against our insurance! I've spent the morning trying to sort it out - discovered some minor damage on our car (cause of course there was no check when it was given back either). Fixter's response? Blame it all on the garage - no offer of help, no offer of compensation - I was your customer Fixter - my contract was with you - the damage was caused by you. (and in case I get the bland response to this review - "please contact us" - that was your 'complaints' department' who fobbed me off with nothing). So, it has been anything but painless. Fixter has added no value to the process but their involvement has made it more (not less) complicated. As with so many things - avoid going through an intermediary - it's fine if it all works but if it doesn't you realise that they are just taking your money - they add 0 value.