I will never use this company again. My car conveniently failed it’s MOT due to “dirty brake fluid”, I was then charged an extortionate price to repair and pass. If I did not pay then they would not return my car back to me so I would have to try and travel 45 minutes with a toddler to pick up my car. I called fixter to dispute the price before confirming as I felt it was high (nearly double other online estimates). I was told by Callum that the garage set the price and that he would contact them to try and negotiate a better price and call me back. I then receive a call back to say the garage would not reduce the costs and told the price was inflated as they use “high quality brake fluid”. I had no choice really but to confirm the work with Callum as I was pretty much stuck and needed the vehicle back. Shortly after got a call from the garage asking me whether I wanted to go ahead with the work as they had not heard anything from me. I advised the mechanic that I had just got off the phone with fixter and was confused as to why he was not aware that I was disputing the charge and Callum had told me he had contacted him to ask about the price. The mechanic then advised me that they had not heard anything from fixter and that it is fixter who sets the price not him, he is just told by then whether to do the work or not. I then called back fixter to complain as it is clear that Callum lied to me and fixter do not want to reduce the price. He pretty much admitted to lying and said that he said that because he was trying to work out with his colleague if there was anything they could do. He apologised and said customer service will contact me regarding compensation and or some sort of reimbursement. I waited nearly a week with no contact from them so I made a call to then be told there is nothing they can do. I was told I was not forced to accept the work and that the dishonesty will be dealt with in house. I was told that I need to think of it from a business point of view and the reason they will not reduce price or reimburse me because fixter will not make a profit. Completely unprofessional ! Never again would I use this company and don’t recommend anyone else to either.