Predatory prices that prey on those who are ignorant about cars.
I booked a full service with a local garage via Fixter. The price was competitive and the garage had a reasonable reputation on google.
About 2 hours after dropping of my car I received an email informing me that more work was 'required' on my car, specifically that I needed an Engine Flush, Fuel Treatment and Brake fluid flush & replacement.
They told me that that these would be necessary to stop my car from failing its next MOT. Each item was priced at around £60, so with the information that this was important work and the cost associated with it I assumed there would be another few hours of work that could only be done by a mechanic. But when I confirmed this work, I got an email not 8 minutes later that the work was completed.
I picked my car up, very confused as to how I was charged £190 for TEN minutes work. That was because I was taken for a ride by Fixters huge mark ups. For example engine flush fluid is £5 at Halfords, its just a chemical added to the engine as part of an oil change. Fuel Treatment is also £5, you just pour it into the fuel tank. Both of these were charged at £65 with no labour attached. Engines being flushed is not even tested on an MOT, so this was a lie.
When I called to complain with Fixter I was told I would get a call back from the person who deals with knowing about cars, but I've yet to hear from him despite many calls and emails to try and get in contact. They clearly have no interest in dealing with customers once the money has been taken.
In the end I was charged £360, I estimate I would have been charged around £200-£230 if I had just cut out the middle man. The garage refused to tell me how much it would have been because they have been shouted at before by Fixter for doing so. Do Fixter dont even treat the people doing all the acutal work very well.
I booked with Fixter for convienance, and to try and avoid being scammed by a garage. But all it did was leave me with a stressful weekend trying to work out if the work had been done correctly in such a short time, and finding out I've been scammed by Fixter instead.
I made a £160 mistake so you don't have too, avoid at all costs.
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