If there are an option, I would give it a 0 star. Absolutely unprofessional service. If you are looking for a reliable and trustworthy service, please don't use Fixter. When I came across their website, I thought,'what a great idea!' How amazing that they would come and pick up and then drop off my car for MOT. I wouldn't even have to worry about taking time off work!! How wrong was I!!! I booked my MOT plus Full service with Fixter and requested for my car to be picked up from work. I called them on the day to explain that my car was parked in a staff car park which meant I would have to come out of my workplace about 10 minutes before they arrived to get to my car. Therefore, I asked if they could give me a 20 mins heads-up. They said the garage normally does a courtesy call before leaving the garage and as it was approx. 2 miles from my workplace, it would take them about 15-20 mins to get to me so he said there will be plenty of time. Around 10.40 I had a missed call from the the mechanic/garage. As I had given them my husband's contact number as well, they then called my husband - Not to say they were heading my way but that were already at the hospital. I got to the meeting point by 10.53 and saw a car matching the description leaving. I tried to call the mechanics's number but no one answered. I then called Fixter again to ask what was happening. After being put on hold for ages, they came back to me with 'the mechanic waited 30 mins for you and has now returned back to the garage'. Absolutely unbelievable! He left 13 minutes after he made that 1st call to my number. I told the Fixter Rep that he didn't actually wait 30 mins for me and that he left within 13 mins but he didn't say anything to reassure me, he just went quiet. It appears to me that this company seriously lacks in communication skills within their establishment. How very unprofessional to disregard client requests especially ones made in advance and leave without even notifying. Won't be using this service ever again and will tell my friends and family to avoid it.