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EPC
My recent experience with Fixter was not at all positive. My car was picked up for an MOT and service on Tuesday morning. About 3 hours later, I was contacted to be told that my bill would come to nearly £1000 because it had 4 major repairs that needed doing. I was also told that the car would not be released unless I paid because its dangerous. A couple of hours later, I received a knock at the door and someone from the garage had driven my car back to me with no further info on the next stages. Just said that someone would be back for it in a couple of days. My immediate thoughts were, but I thought the car was dangerous and couldn't be driven? My partner then returned home, got in touch with another garage and got them to assess the car, and provide a second opinion. The garage said that there was absolutely nothing wrong with my car and that I had clearly been scammed. I rang Fixter straight away to cancel the £1000 worth of repairs that they still planned to carry out on my car and got an MOT retest at the garage that provided the second opinion. I had no advisories at all and it was a clear pass. I'm appalled that Fixter would try to scam me - especially in the current climate and I won't be returning again. If you want honesty and reliability, then I would recommend building a relationship with a garage locally. It's too easy to take someone for a ride when you don't have to face them. I'm aware that Fixter uses a number of different garages - so maybe I was just unlucky. But it shouldn't be allowed to happen at any garage that they decide to use.
4 years ago
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Fixter has a 1.2 average rating from 66 reviews

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