BEWARE!! Flight catchers AKA POLANI TRAVEL LTD are operating as con artists in disguise, they trick and dupe buyers into purchasing the tickets online without clear information and informing the customer. We bought 7 tickets only to find out that check in baggage is not included. Their agents then called us to offer baggage at a reduced cost and then told us it was time limited deal after it expired and failed to mention any of the information clearly to us so we could make an informed decision. 7 people travelling without check in luggage. Absolute joke. Advisors are left to deal with the poor management decisions. One advisor hung up on me. Others give false promises to help you and repeat the same information repeatedly without providing a solution. Upon looking further into them, they seem to be more fraudulent than genuine. I don't know how they're operating and looking at other reviews they definitely stand for extorting money out of customers once the flight is booked as you have no choice left. Flight catchers is extortion and they do not know what customer service is nor do they have an actual complaints procedure nor does their "office" ever open. They operate remotely and go by fake advisor names. Just search Polani travel Ltd reviews and you will see why they go by a different name now which they have not done well by either. Shame on you for scamming people and ruining people's holidays. Leeching off customers holiday money.