“Beware they are thieves our Turkish Airlines got cancelled in October 2024, they promised within 4-6 weeks after several calls they -Moiz Azeem Waqas Hadi Hasssan Hasham kept promising saying with 2-3 working days we are still awaiting I have all trail of their calls and emails, they are sitting on our money and earning interest where as Turkish Airlines have already paid them, I am seeking advice from citizens advice to escalate to court proceedings
Beware before booking with them”
“Stay away from this company. Terrible customer service. They don't know what they doing. It took us 5 phone calls to resolve an issue with the booking.”
“DO NOT USE (READ THEIR GOOGLE REVIEWS- SCAMMERS)
these boasts a near perfect score on trust pilot and skyscanner, however when you look further you see that they are blatantly scamming people. Cancelling flights, not reutning refunds. I've got evidence of ignoring emails, cancelling flights and not informing me, refusing to give a refund, then offering a partial refund. They only get intouch when you report to trust pilot as this must affect the rating. I hope trust pilot look a little deeper into the company also trading as Panti Travel Ltd, customer service is terrible. They cancelled 1 flight 1 of 4 on us without telling us, then wouldn't let us take the remaining 3 x flights. Then charged us admin fees, they also agree on the recorded call that there terms and conditions are ethical as it gives them excuse to cancel and not refund customers. I would stay clear. I encourage anyone to start the small claims court process as we are. They shouldn't be allowed to perform the way they do. 100% stay clear, we had to re-book all new flights with someone else. We've lost around £500 for doing nothing with this "third party" they have no customer concerns.”
“LIARS - do avoid and don’t trust them!! They will not book what you want, take your money and not even give you time to read the Ts & Cs … I received no less than 10 emails in one day whilst they were on the phone pressuring me to just reply saying all is ok by immediately responding!!
They will not take credit card for this pure reason as they are out to get your money and quote ridiculous charges if you want to make changes or consider cancellation. PLEASE DO NOT BOOK WITH THESE SCAMMERS”
“Have flight booked with them,and received email that one of connections is cancelled and gave me 2 options,
Cancel all trip or rebook and in both cases i need to pay £25
Why? They should rebook me on next flight for free”
“Booked a flight then decided to go the following week instead so booked another flight and cancelled the original flight, they have only gone and cancelled the wrong flight resulting in me having to buy more tickets at a cost of £673, it’s there mistake and I have it all on email and they have offered to compensate me £100 claiming to ‘meet me in the middle’ joke of a company, solicitor can deal with them”
“Booked a flight cancelled they charged me 46£ to rebook after a week delay second flight cancelled too. Loss over 500£ on flights and a week on accommodation and food expenses. Stay away from them”
“made a mistake with my return booking date. I noticed this two days later.
I was told the amounts I would have to pay were equivalent to purchasing return tickets.
They were rude unapologetic and when I threatened to publicise this information, that to my mind was a scam, one of their operatives threated me with legal action.
Be warned and beware this company is unpleasant to deal with. Responds with hostility or vacuous explanations .”
“Please stay away from these guys. They are very well trained to get money out of your pocket. I can provide all the details. How can these people work in this country beyond believe.”
“Extremely unprofessional customer service. They deduct money even when the flight is canceled by the airline, which is completely out of your control. On top of that, they don’t allow you to change the dates freely. Their absurd policy of only allowing changes within a ±3 day window is useless when there are no available flights during that time. It would make much more sense if the rule applied to the next ±3 available flights instead.”
“Totally Scam agency. They rip off £900 from me.
Better to book ticket by airline directly. They are unprofessional and obviously this company is making money by doing fraud with people.”
“Extremely Disappointed with Flight Catchers – Poor Service and Rude Staff
I’ve been dealing with Flight Catchers for the last few months, and it has been an incredibly frustrating experience. First, their system messed up my name, swapping my first and last names even though I entered the information correctly. When I contacted customer service to resolve this, instead of correcting the issue, they told me I would need to buy a new ticket, leaving my current one "wasted."
To make matters worse, one of their staff members spoke to me in a very rude and unprofessional tone. Even after I politely asked them to change their tone, the attitude remained unacceptable.
This entire process has been stressful and disappointing. Not only was the mistake their fault, but they also offered no reasonable solution and treated me poorly. I strongly advise anyone considering Flight Catchers to think twice – their lack of customer care and responsibility has made my experience miserable.”
“I was so scared after reading some of the reviews hut gladly i faced no issue from them and they were so helpful even tho when i was furious at them because of the anxiety from reading reviews. They were polite to me and i understood they have the policy to follow which we should respect. Good job”
“I'm in love with flightcatchers for making my travel easy as I'm a 68 years old lady and cannot make it alone they helped me get assistance at airport such a lovely people”
