“The issue that I have experienced was: I originally booked China Southern Airlines from London Heathrow to Ho Chi Minh City via Guangzhou for four passengers using Flightcatchers.
The original date of travel was Tuesday 6th May 2025 at 22.10. However, I got a notification that the date of the flight from London Heathrow to Guangzhou was changed to 24 hours earlier to Monday 5th May at 22.10.
However, the connecting flight from Guangzhou to Ho Chi Minh was not changed meaning we had to wait 24 hours in the airport or change the flight. The original connecting flight was CZ367 due to depart Guangzhou for Ho Chi Minh on Wednesday 7th May 2025 at 20.15. Due to the change in schedule we had to move the connecting flight to Tuesday 7th May 2025 at 20.15.
I contacted Flightcatchers and was charged additional admin fees of £23 per person. I had booked for four passengers taking it to a total of £92 pounds. I expressed displeasure in having to pay this admin fee but he said it was the fault of the airline and as the agent they had no control in the matter. He said I would have to contact China Southern Airlines to claim back this fee.
I have since contacted China Southern but they have responded with the following.
We would like to clarify that China Southern Airlines authorized all affected travel agents to process non-voluntary changes or refunds without any airline-imposed fees when we made the schedule change on 6 March. After investigating your case, we can confirm that no fees were charged by our airline for this transaction.
I am now in a situation where China Southern are blaming Flight Catchers and visa versa leaving me out of £92 for an issue which was not my fault.
As a result, I raised a complaint with Flightcatchers for the £92 to be refunded but have been ignored - this was over 2 weeks ago. Very poor customer service and looking to take advantage of customers by charging more where possible.”
“Flight booking was fine but there was an issue when the flight got cancelled. The customer service was very unhelpful and actually charged me to look into it and they didn't solve the problem. Wish I had booked direct or with a reputable company as it's ended up costing me a fortune to fix flightcatchers errors.”
“Beware they are thieves our Turkish Airlines got cancelled in October 2024, they promised within 4-6 weeks after several calls they -Moiz Azeem Waqas Hadi Hasssan Hasham kept promising saying with 2-3 working days we are still awaiting I have all trail of their calls and emails, they are sitting on our money and earning interest where as Turkish Airlines have already paid them, I am seeking advice from citizens advice to escalate to court proceedings
Beware before booking with them”
“Stay away from this company. Terrible customer service. They don't know what they doing. It took us 5 phone calls to resolve an issue with the booking.”
“DO NOT USE (READ THEIR GOOGLE REVIEWS- SCAMMERS)
these boasts a near perfect score on trust pilot and skyscanner, however when you look further you see that they are blatantly scamming people. Cancelling flights, not reutning refunds. I've got evidence of ignoring emails, cancelling flights and not informing me, refusing to give a refund, then offering a partial refund. They only get intouch when you report to trust pilot as this must affect the rating. I hope trust pilot look a little deeper into the company also trading as Panti Travel Ltd, customer service is terrible. They cancelled 1 flight 1 of 4 on us without telling us, then wouldn't let us take the remaining 3 x flights. Then charged us admin fees, they also agree on the recorded call that there terms and conditions are ethical as it gives them excuse to cancel and not refund customers. I would stay clear. I encourage anyone to start the small claims court process as we are. They shouldn't be allowed to perform the way they do. 100% stay clear, we had to re-book all new flights with someone else. We've lost around £500 for doing nothing with this "third party" they have no customer concerns.”
“LIARS - do avoid and don’t trust them!! They will not book what you want, take your money and not even give you time to read the Ts & Cs … I received no less than 10 emails in one day whilst they were on the phone pressuring me to just reply saying all is ok by immediately responding!!
They will not take credit card for this pure reason as they are out to get your money and quote ridiculous charges if you want to make changes or consider cancellation. PLEASE DO NOT BOOK WITH THESE SCAMMERS”
“Have flight booked with them,and received email that one of connections is cancelled and gave me 2 options,
Cancel all trip or rebook and in both cases i need to pay £25
Why? They should rebook me on next flight for free”
“Booked a flight then decided to go the following week instead so booked another flight and cancelled the original flight, they have only gone and cancelled the wrong flight resulting in me having to buy more tickets at a cost of £673, it’s there mistake and I have it all on email and they have offered to compensate me £100 claiming to ‘meet me in the middle’ joke of a company, solicitor can deal with them”
“Booked a flight cancelled they charged me 46£ to rebook after a week delay second flight cancelled too. Loss over 500£ on flights and a week on accommodation and food expenses. Stay away from them”
“made a mistake with my return booking date. I noticed this two days later.
I was told the amounts I would have to pay were equivalent to purchasing return tickets.
They were rude unapologetic and when I threatened to publicise this information, that to my mind was a scam, one of their operatives threated me with legal action.
Be warned and beware this company is unpleasant to deal with. Responds with hostility or vacuous explanations .”
“Please stay away from these guys. They are very well trained to get money out of your pocket. I can provide all the details. How can these people work in this country beyond believe.”
