On Wed 29/11/2023 at 01:45 I noticed a booking through Flightcatchers.com also known as Polani Travel I have observed a charge on my card for a holiday, and I presume it was booked by my ex-girlfriend. Upon noticing the transaction, I promptly communicated via email, expressing my intention to cancel the transaction. Regrettably, I was informed that such cancellation would be subject to exorbitant fees. Considering my professional involvement in an agency, I am well-versed in the regulations governing the cancellation or return of goods acquired through online, telephonic, or mail order transactions, as I routinely manage such matters within the scope of my own agency. It is imperative to note that I initiated the dispute for this transaction within 10 minutes of receiving the booking confirmation, with a documented email trail available as evidence. 14 days is the minimum cooling-off period that a seller must give you under the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 but obviously this company does not obey by the regulations. I have express my intent to terminate the aforementioned transaction, and I am amenable to remitting the administrative charges at a reasonable rate, as opposed to the exorbitant sum of £443.28 which they asked me for. Additionally, I have formally requested a copy of the contract. The communication was acknowledged through Zendesk, but regrettably, no response has been furnished thus far. Regardless of whether a contractual agreement has been formalised, in accordance with the aforementioned Regulations. I advise against choosing this company for flight bookings. While their flight services appear to have a somewhat decent rating on trust piolet, a closer examination reveals that the majority of reviews come from individuals who have only submitted one review. This suggests a likelihood of fake reviews intended to enhance the company's appeal. For a more accurate assessment, it is recommended to check the reviews on Reviews.io which is not good at all. Additionally, examining the ratings for similar services under the name Polani Travel indicates that this company may not be suitable for business purposes.