As a returning customer of Flower Station, I would rate them zero stars if I could! I spent nearly £150 on two deluxe flower arrangements, which were delivered in an unprofessional manner. The delivery driver tilted both arrangements, causing all the water to spill out, and then slammed my bouquet onto the ground—this was all recorded on my ring camera. The bags were soaked and ripped from the water damage. I called Flower Station 46 times before a woman finally answered. She seemed uninterested and informed me that one of the bouquets, which was supposed to contain 15 roses but only had 12, would be redelivered along with an extra gift bag for the second arrangement. She promised to call me back with updates but never did. When I called before 6 PM for an update, she falsely claimed that the flowers were out for delivery. I've sent numerous emails to Flower Station with photos and videos as evidence, but I haven't received a response. I wasted the entire day waiting for the flowers, which caused me significant anxiety and distress. I even missed a wedding party because I couldn't present the flowers while waiting for their arrival. This experience has been shocking and appalling. I am extremely disappointed!