My uncle passed away (my father's brother) and my father asked me to order some flowers to be delivered for the funeral service. The ordering process was easy enough but on the day of the funeral the flowers never arrived. I stepped away to call and inquire about where our flower delivery was but no one answered the phone all 3 times I called. I ended up emailing them after the service and they answered saying they were sorry for the missed delivery and if I wanted to have the flowers delivered to the residence the next day they could do that. I told them that the funeral was over and done with and I required a full refund, the flowers were meant to be for the funeral and it was absolutely ridiculous that a company that advertises same day delivery couldn't even follow through on a delivery that was ordered a full day ahead. I sent them the residences address letting them know that their offer to deliver to the house could make up the missed delivery but I believe they offered this only in hopes that they didn't need to refund me. When I inquired about the full refund for the missed delivery they replied saying they were sorry but they could not deliver the arrangement to the address provided and a refund would be issued. Absolutely ridiculous, my family is dealing with a loss and all we required was a flower arrangement to show our condolences and I have to now deal with making sure I get a refund for something that should've been no problem to deliver. And really sad on the companies part that they missed the delivery and still didn't make up for it by still sending our bouquet. If they offered to still send the bouquet to the families residence they should've followed through on that offer instead of being greedy and expecting not to have to refund me!