Adding to this long list of people who have had horrible experiences with not only the delivery and flowers, but also with the customer service team. I ordered flowers for my dad, who was diagnosed with cancer, I ordered him a nice bamboo selection with a black tray - something that would last longer than flowers would. I also paid for rush delivery to have it delivered same day (I actually meant to order from 1800 flowers, but they must have paid to be first up on google so oh well, my mistake), I did not hear from my dad that day - I have never had an issue with 1800 flowers they have always been delivered on time. The next morning I got an email stating that they did not have the bouquet I ordered, but would replace it with something “similar”. The email came in at 7am and I responded at 11:30am that I wanted to cancel. They responded they could not cancel. The flowers were delivered and they were not even close to similar to what I had picked out. I ordered something that was “zen” and plant like, what arrived was just an ordinary bouquet of flowers. I sent a picture and no one responded, so I called and spoke to someone who agreed with my sentiment and said they would escalate to their manager. The “manager” wrote back that all they were willing to do was give me a 10% refund ($13.00 on a $134 delivery - so basically nothing), even after explaining the flowers were not delivered on the right day, not the right flowers and then no response after my initial reach out, I was told that they reserve the right to basically send any type of flowers they want; and that it was my fault for not cancelling earlier, even though I canceled on the day I was told the flowers were not available. I should have been refunded 100%, if the flowers were not available they should have picked up the phone and called. This company takes advantage of people during difficult times and has horrible customer service. Don’t make the same mistake I did; steer clear and get your flowers from a legitimate company.