I ordered flowers for my friend's birthday to be delivered on September 5th. At 3pm on September 5th, I was advised that the order could not be fulfilled and they would either refund my card or upgrade my arrangement at no cost for the inconvenience. I chose the latter, which was a regrettable mistake. TAKE YOUR MONEY AND RUN! I ordered a Deluxe Hydrangea plant and my friend received a bouquet of yellow flowers with a card addressed to Lizzie from John and a balloon that said "thank you". Clearly receiving the wrong order, we both tried to contact the company to no avail. My friend ended up looking up the address of the correct receipient and switching flowers on her own time. Not only does this company not even acknowledge this error as theirs, but the flower they "upgraded" me to was a single orchid, which was weltering. They offered me 10% off for my troubles, referencing their substitution policy- which is a joke. Rather than battle via email, I called their "Customer Service" line. The representative sounded like she hated her job and told me she has no power to actually do anything to fix my experience. When I asked to speak to a manager, I was told managers are only available thought email. THEN WHY DO YOU HAVE A CUSTOMER SERVICE LINE AT ALL? I went back to email and pulled screen shots of the pricing of the flowers I ordered vs the flowers I received/should have been upgraded to. My upgrade to Premium totaled $109. The flowers my friend received were $69! This website is a scam- I only used it in error. I intended to use 1800flowers (they are amazing by the way) and was in a rush and did not realize I was routed to this terrible company's website instead. Now that I am in this experience, there are 100s of reviews like mine. This company clearly does not care about their customers- they just want your money and will gain it fraudulently. A beautiful gift has turned into a stressful embarrassment. Go literally anywhere else but here.