NEVER AGAIN AND STAY AWAY! I ordered flowers to be delivered for sweet sixteen on Oct 26 and waited all day and no show. When I called the customer service , I had to wait 15min only to be told that the rep who answered the call ONLY took care of orders. Please note I specially dialed the option to check the order status. After another 25 min wait, the rep put me on hold again for 10 min. The rep CLAIMED that the delivery person did not receive my order because it was not processed properly. The order was placed on Oct 23rd and they charged my Amex immediately; all of a sudden my order wasn’t processed? The rep said either the flowers can be delivered earliest tomorrow or I could cancel. I was so irate I cancelled the order. Their cancellation email stated that there was no delivery service in the area where the flowers were to be sent. So why did they take the order and process? I will never use this site for flowers ever again.