I am extremely disappointed with this company and my experience as a whole. I placed my order on February 6th and less than 3 hours later placed a request for the date to be changed to the next morning as the recipient would not be at work on the original date. Listed right above the form states "We will respond to your request within 24 hours (excluding Sunday) of receiving your message." I was NEVER contacted and when I tried to call BOTH numbers for customer service there was no customer service or voicemail even during "office hours" as I called over 20 times throughout multiple week and weekend days. THEN still after no response or help, I emailed customer support and was then told my request was approved until 1 pm when I was told it was actually not approved and the delivery was already done. If I had known I would not be able to contact anyone in a week about my request or that the online request form apparently goes to no one and the response time was not real I would have gone with another company. I doubt this will ever get seen if this company continues with its no human contact response history but if so please never expect my business or any referral you may have received from me to others, extremely disappointed my mother's birthday flowers will most likely die overnight because I went with the wrong company. Worst $75 ever spent.