Ordered and paid for same day delivery. Responded to their email telling them to deliver asap....especially since I paid for the upcharge. Then received another area stating that they didn't have a flower shop and that there would be an additional charge. Ummmm....if you cannot fulfill the service provided, why would that fall on me....needless to say my mother didn't get her flowers for her birthday. They certainly don't do the right thing when it comes to customer service. Now that I see others' reviews, I wish I would have done my homework ahead of time. DO NOT RECOMMEND!