I have used this website twice to order flowers for my mother, both times the order has been cancelled without my knowledge with the transaction still on my account. I had ordered a bouquet last year 05 May, that was cancelled without my knowledge and when I re-ordered the bouquet was delivered days later than the specified date. This year 10 May, I ordered a bouquet since I am stationed in Okinawa and not able to see my mother but maybe once a year. I received no confirmation email, there was no tracking information on my account, the transaction stood on my account, and when I called customer service they told me the order had been cancelled because they didn’t have enough florists. They made no effort to inform me. I am greatly disappointed by this website, I was counting on this bouquet because I don’t get to see my mother almost ever and it’s the one way I could’ve given her a happy Mother’s Day. The lack of communication and customer service should make this review less than one star.