First and last time I’ll use this site for flower delivery. Friend of mine was grieving a family loss and having a 15th wedding anniversary all in the same week. She needed some encouragement, so I sent her flowers. It was in Shafter, CA and needed same day delivery service. I couldn’t use my normal contacts so I looked online to see what company was available. Online reviews seemed good, so I used flowershopping.com. The process of ordering was easy and they confirmed same day delivery. Got an auto email saying “it was delivered or it was soon to be delivered”. Very vague. The recipient reached out to me asking if I sent the flowers because there was no name listed, just a note. Strike 1, the recipient didn’t even know it came from me. That made me nervous thinking she got another arrangement, so I sent her a pic of the note I wrote and of the flower arrangement selected. She said the note matched but the arrangement didn’t look the same and sent a pic. To my surprise, it was no where near the flowers I picked out. It looked like scraps were put together with some sad roses and carnations. I immediately sent it to customer service thinking it’s the florists fault that they are contracted with. After 6 days of back and forth calling and emailing with customer service, showing proof from all angles of the arrangement, they said the florist made substitutes but it falls in line with what I purchased. They said they’d be willing to give me 15% off the product price for my unhappiness. They offered me less than $10 to try to make me happy! Unbelievable! I said I wanted a full refund of the price of the arrangement but they can keep the delivery fee since that was completed correctly. All they countered with was 20% off the product price. I am never using them again and hope this review helps the next person from unnecessary pain.