EVERYTHING WENT WRONG! I paid for a Saturday delivery of a blue and white bouquet. Less than 30 minutes prior to the delivery window closing, I was informed (by someone at the recipient's location) that the flowers had not been delivered. When I called the flowershopping.com customer service line, I was placed on hold and was told that the CSR connected with the delivery driver and was informed that the delivery would still occur that day. After the delivery window passed and the flowers were not delivered, I called back and was told the driver was not responding. Fast forward to the next day (Sunday), I received an email that an investigation is occurring to understand why the delivery didn't occur. I called customer service again and the CSR was rude........AF. She kept interrupting me. She put me on hold in the middle of my sentence. She told me there was no record of anyone speaking with the delivery driver the day prior. She blamed the misinformation I was given on the company's "after hours call center" and indicated she would 'speak to them' about the misinformation. For my inconvenience, she offered to refund the 'same day delivery' fee I paid AND to upgrade the bouquet to the deluxe. She also assured the delivery would occur on Monday as they had no drivers /vendors available to make a Sunday delivery. (That information is contrary to what is posted on their website about Sunday deliveries. According to their "Delivery Policy" posted here: https://www.flowershopping.com/service/delivery, the organization indicates "We do provide Sunday delivery if you place your order before 11:00 a.m. in the recipients time zone on Saturday. " Nonetheless, I acquiesced because what was most important was my recipient receiving the flowers. At 1:30 pm on Monday, a proxy of the recipient sent me a picture of the bouquet that was actually delivered. It looked NOTHING like what I ordered. The colors were different. The vase was different. The flowers used were different. The 'substitution policy' on the company's website states: "Occasionally, substitutions may be necessary to create your arrangement due to the availability of certain containers, flowers or plants in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using a container, flowers or plants of equal value." The arrangement I ordered showed 2 roses in the 'as shown' version. Again, I was promised an upgrade. So, I would have expected more roses. The bouquet delivered had ZERO roses. The roses were substituted with daisies. Is this company saying that daisies are of 'equal value' to roses? Finally, when I reached out to the company to express my dissatisfaction and request a refund, I received an email asking me to submit photos......which I did. The follow up email sent from flowershopping.com indicated they were going to pick up the flowers that were delivered so they could offer me a refund. That has GOT TO BE the most ridiculous thing I have ever heard. Flowers are a perishable item! This company delivered an arrangement I didn't order days after it was supposed to be delivered and then offers to rectify the situation by picking up the flowers before they can issue me a refund? I wasn't even offered an option for them to deliver the correct bouquet! Furthermore, I wasn't asked if it was ok to go to the recipient's home to retrieve the delivery. They informed me that's what they were going to do. Their own return policy states: "FlowerShopping.com offers a 7 day satisfaction guarantee from your purchase date. If you are not satisfied with our service for any reason, feel free to contact us. You can return your order within the satisfaction guaranteed time and we will either refund your money or redeliver a new product". I was NOT offered an either or option as indicated in their policy!! My last email to the company was sent over 12 hours ago and I am still waiting for a response and a reasonable offer to rectify the situation.