Ordered flowers for my Daughter's 20th Birthday - She is in Juneau, AK away for college. First phone call was the vase I had chosen was not available - they assured me they had a similar size vase and it would be pretty and elegant - no problem. Second phone call - their driver had some something come up and was no longer available. FlowerShopping reached out to Flower shop#2 on my behalf - they could make the arrangement, didn't have either vase but could come up with something similar, oh ... but they didn't have any helium so no balloons. (The rep told me that helium was hard to get in Alaska (mind you I lived there for nearly 40yrs... there is helium there)... but again, just wanted my kiddo to have flowers and they were willing to throw in a couple extra stems to make up the cost I had spent for balloons... okay, not much of a choice, but still she was getting bday flowers. Third phone call... the second flower shop is out of flowers, their delivery was delayed, and they had nothing on hand to make a bouquet, so they were unable to deliver today (I paid for same day delivery) - So I cancelled my order. However, even though they debited my account within 5 minutes and took my money - they are unable to return my funds for 7 days. Terrible experience, no bday flowers and I'm out a handsome amount of money for the next week. Aggravating - Must happen often, as the customer service rep was unphased by my being upset at the inconvenience this caused me and my special delivery/gift not being delivered. - But don't worry - when they mess up your order - you too can get a lousy $5 off your next order.