I ordered a bouquet of flowers and a vase for my girlfriend, and paid extra to have it expedited to her work before noon time the next day because she was leaving at 1pm for the day. The flowers showed up at her work at 2:45pm. Not only were they late, but the bouquet and vase looked NOTHING like the one in the picture. I even asked in comments to "use as many purple colored flowers as possible". There were 2 purple flowers in her bouquet instead of all of them like shown in the picture. When I emailed the company to look into the situation, they told me "We appreciate the picture you have sent of the arrangement and apologize that you are unhappy with the delivered item. We've reviewed the picture and our florist followed the substitution policy and recipe promptly, as it states on the website. The designer did not have the lavender roses but had used hot pink ones instead. They also used white carnations with lavender tip for the waxflower & mums. This way it's kept in a similar color theme & value while following the substitution policy Our substitution policy is listed on our website & your order confirmation and states, "If the exact flowers, plants or container you have selected are not available we will create a beautiful arrangement with the freshest available flowers or plants. We will only substitute items of equal or higher value." The arrangement is not wilted or dying so there is nothing further we are able to do. Is this what customer service is? "The arrangement is not wilted or dying so there is nothing further we are able to do"? Really My girlfriend had to drive 45 minutes back to her work to pick up the flowers that looked nothing like the picture. The first attached picture is what they were suppose to look like. The second one is what was received several hours later