BUMMER-I ordered for a family member in a different state who just had surgery. I ONLY used them because of the "Same Day" shipping. They did NOT deliver. I called the following day and asked about my order and they could not locate it nor connect with the local florist they used. They cancelled my order over the phone after I had expressed my frustration on the delivery issue. They sent me a confirmation of cancellation via email. Three days later, I receive a call from the flowershopping and they told me they did deliver my order and I was responsible for paying for it still. (after I cancelled) The customer service told me if I wanted a refund I would have to arrange a pick up with some local florist. I live in a different state, across country and I cannot get my family member who had surgery to do it. I also found out they didn't deliver what I ordered in the first place. (missing balloon and the flowers did not match the picture) HUGE SCAM! DID NOT DELIVER ON TIME DID NOT DELIVER WHAT I ORDERED- AND THEY DELIVERED AFTER I HAD ALREADY CANCELLED THE ORDER and made a return impossible. They are terrible. Go with anybody else.