First, I never got a confirmation email for my order. Second, I submitted an email to the company regarding this, as the flower were for a funeral and I wanted to make sure that the order was received and would be processed. i never received an email back from them.. Lastly, I called their customer service number and got a message that the business was closed. This was during their business hours. There was also a message that if you got that "recording" during business hours to call back. I did call back and was on hold for an extended period, to the point I hung up. The only good thing was that the recipient did receive the flowers. I will never place an order with this company and I suggest you go elsewhere at well. You don't need the aggravation.